Job Description: Working Hours: Job Type: Reports to:
Restaurant Manager Full Time (The role will involve working shifts, evenings, and weekends) Permanent Deputy General Manager/ Operations Manager
Responsible for: Customer service standards o You will be responsible for the consistent delivery of excellent customer service in line with the standards expected by senior management while anticipating guest’s needs. o You will be responsible for an extremely clean and excellent presentation of all food outlets at all times. o You will be responsible for your staff in the delivery of excellent and consistent customer service. Stock Management o You will be responsible for the training and development of staff towards the delivery of excellent customer service. o You will be responsible for ensuring the cleanliness of stores, fixtures and equipment’s. o You will be responsible for all the stock and storage of stock. o You will be responsible for stock control, including ordering, acceptance, maintenance of stock levels and stock rotation including return of any sub-standard items. o You will be responsible for placing the order, checking and receiving the delivery. o You will be responsible for controlling costs and optimizing profits whist maintaining exceptional standards of service and presentation. Staff Management o You will be responsible for the making of the Rota on time, seeking approval from the operations manager/ deputy general manager and issuing it to staff and payroll. o You will be responsible for the forecasting of the business and manage the staffing in line with the revenue forecasted. o You will be responsible for managing appropriate staffing levels at all times in line with the staffing budget and business requirements.
o You will be responsible for the reporting and management of absences, annual leave, and associated processes of staff in the bar. o You will be responsible for conducting all probationary and appraisal process on time as requested. o You will be responsible for staff attendance, performance, adherence to uniform standards with the view to provide excellent customer service at all times. Cash Handling o You will be responsible for handling cash and end of day checking in line with Hastings policy and procedure. o You will be responsible for float count and float audit as per Hastings policy and procedure. Provide necessary reports when requested. o You will be responsible for all the room service and credit card dockets and follow the relevant procedure. o You will report to senior management on any discrepancies with float count or any cash handling procedure. Working in shifts o You will be required to work in shifts as indicated in the departmental rota. This includes hours of duty falling on statutory or bank holidays and weekends. o You may have to work over the hours indicated as and when necessary to suit the needs of the business. Generic Duties o You will report to the operations manager/ deputy general manager in achieving all your service standards. o To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures. o To ensure the hotel's compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation. o To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity. o Any other duties as requested. The Rewards: o o o o o o o
Competitive salary Excellent staff training and development opportunities Discounted staff rates in our Spa and gift shop Discounted accommodation rates in all of the Hastings properties New uniform Free Staff meals provided while on duty 29 days’ annual leave per annum which increases to 31 days’ after 2 years.
o Free car parking
Apply now by emailing your CV to
[email protected] Applications must include full details of qualifications obtained and full details of experience with dates and clearly state how you meet the criteria.
