Chope is an exciting venture-backed start-up company with the mission of connecting restaurants and diners in Singapore and Hong Kong through online reservations. Users make bookings 24/7 for their favourite restaurants in Singapore and Hong Kong via www.chope.com.sg, www.chope.com.hk, and Chope's iOS and Android apps. We pride ourselves on a flexible and dynamic work environment that encourages team-members to pursue diverse projects and tasks that suit their passions and strengths. Our key employees come from backgrounds in luxury hospitality, technology, and consulting. We strongly believe in offering remuneration that is both competitive and fair to the individuals we hire, and are looking for candidates that are interested in the challenge and excitement of working in a start-up.
Restaurant-Sales Manager Overview The Restaurant-Sales Manager reports to the Head of Sales and has two primary responsibilities: selling Chope’s table management system (TMS) and online listing services to restaurants in Singapore, and managing the performance and concerns of a team of sales executives. They will be required to generate, follow-up, and close sales opportunities, while meeting sales targets. Additionally, they are expected to mentor members of the sales team, and work hand in hand with the operations team to ensure that new restaurants go live on the website and app without issue, and that any follow up requests are handled in a prompt and satisfactory manner.
Responsibilities • • • •
Acquire and develop sales opportunities through a combination of channels, including but not limited to, referrals, networking, cold calls, and face-to-face meetings Diligently follow up and close sales opportunities Build a lasting relationship with restaurant decision makers to maintain the possibility of future sales Consult and make recommendations to restaurant decision makers on our products and services while communicating the value of joining the Chope network
• • • • • • • •
Meet new clients to understand and collate their configuration requirements for Chope's TMS or Dashboard products Collate press materials to ensure that a restaurant is ready to go live on the various Chope distribution channels Work closely with the Operations team to facilitate successful product adoption by new clients Upsell additional paid-services to existing clients Constantly relay and generate feedback to the Head of Operations regarding future product improvements Constantly relay and generate feedback to the Head of Marketing regarding future strategic marketing initiatives for new and existing restaurant partners Train, guide, and develop Sales Executives Take on a leadership role, particularly in the absence of the Head of Sales
Required Skills, Experience & Traits • • • • • •
Minimum of 2-3 years experience in general sales or in the food and beverage industry, preferably in a management capacity; Candidates with both will of course be advantageously considered Charisma and resilience, so as to be able to sell in a still-growing and competitive market The ability to build positive, lasting relationships with clients Independent and result-driven mindset, with the ability to be productive and efficient with minimal or no supervision in a fast-paced and dynamic work environment Basic computer literacy in the Microsoft Windows and Office suite of software Ability to lead, motivate, and develop a team of sales executives
While not required, the following skills/experience will be favourably considered • • •
Experience in the sale of restaurant reservations/table management systems such as ResPak etc. Experience in customer service positions, particularly in food and beverage operations Fluency in a second language beyond English, with Mandarin, Cantonese, Japanese, French, or Italian being preferred
To apply, please send us your cover letter and resume to
[email protected].
