November 7, 2013
Account: Phone Number: Security Code: Service At
8353 30 001 0899011 (423) 791-5586 6609 2516 RUSSELL ST KINGSPORT TN 37660-7417
Charter News Note - Taxes, Fees and Charges listed in the Summary only apply to Charter TV and are detailed on the following page.
Contact Us visit us at www.charter.com or call 1-888-GET-CHARTER (1-888-438-2427)
Summary
Taxes, Fees and Charges for Charter Internet and Charter Phone are detailed in the Billing Information section.
_________________________
Service from 11/17/13 through 12/16/13 details on following pages
Previous Balance Payments Received -Thank You! Past Due Balance - Due Now
Charter TV ® Charter Internet ® Charter Phone ® Other Charges One-Time Charges Taxes, Fees and Charges Current Charges Due By 11/27/13 Total Due
Important Information About Your Music Choice Channels - On or after December 10, 2013, Music Choice (channel numbers 250-253, 903-948) will be making several changes to its lineup. New channels will be added including Teen MC, Pop Rhythmic, Pop Country and Y2K. The following channels will have name changes: Retro Rock to Rock Hits, True Country to Country Hits and Dance/Electronica to Dance/EDM. Classic Alternative, Romances, Classical Masterpiece and Stage & Screen will be dropped from the lineup. All Music Choice channels will still be found on channels 250-253, 903-948. For a complete listing of your Music Choice channel lineup, go to charter.com after December 10, 2013. _________________________
362.88 -220.70 142.18
67.96 32.99 29.99 0.00 20.89 12.00 163.83 $306.01
Important Channel Information - On or after December 17, 2013 the following network(s) will be removed from the Charter lineup as a result of the network going dark by the end of December: SOAPnet on Expanded Basic Digital Channel 158, G4 on Expanded Basic Digital Channel 143, G4 HD on Expanded Basic HD Channel 844 _________________________
Your account is past due. The past due amount is due five days following the mailing date of this bill. Please pay total past due amount to avoid further collection activity and interruption of service. If service is interrupted, you will need to pay your full past due amount and a reconnection fee to resume service.
November 7, 2013 Andrea Maxwell Account: Phone Number: Service at
8413 EXCELSIOR DR 120 MADISON WI 53717-1970 8634 0180 NO RP 07 11082013 YNNNNYNN 01 002440 0011
8353 30 001 0899011 (423) 791-5586 2516 RUSSELL ST KINGSPORT TN 37660-7417
keep
ANDREA MAXWELL 2516 RUSSELL ST KINGSPORT TN 37660-7417
Total Due Amount you are enclosing
CHARTER COMMUNICATIONS PO BOX 742613 CINCINNATI OH 45274-2613
$306.01 $
Page 2 of 5
November 7, 2013
Account: Security Code:
Andrea Maxwell 8353 30 001 0899011 6609
Contact Us visit us at www.charter.com or call 1-888-GET-CHARTER (1-888-438-2427) 8634 0180 NO RP 07 11082013 YNNNNYNN 01 002440 0011
Charge Details Previous Balance Credit Card Payment Credit Card Payment Past Due Balance - Due Now
10/16 10/25
362.88 -100.00 -120.70 $142.18
Payments received after 11/07/13 will appear on your next bill.
Unlimited Long Distance Pkg Includes: Phone Line, Modem, 13 Calling Features & Unlimited Calling Within The USA, Canada, Puerto Rico, US Virgin Islands & Guam
$29.99 Phone number (423) 349-8416 Private Number Service Voice Mail - Basic
0.00 0.00 $0.00
Service from 11/17/13 through 12/16/13
Charter TV ® Charter TV Select Basic TV & Expanded Basic TV Services Digital Set-top Boxes and Interactive Services at $5.99 each Digi Tier 1 Digi Tier 2
Taxes Fees & Charges
Sales Tax FCC Admin Fee Franchise Fee Broadcast TV Surcharge
Charter TV Total
29.99
Other Charges 10.00 10.00 $67.96 5.67 0.07 4.11 2.15 $12.00
Wire Maintenance Service Discount Other Charges Total
4.99 -4.99 $0.00
One-Time Charges Late Fee Pacific Rim Late Fee One-Time Charges Total
10/17 11/02 11/07
Current Charges Due By 11/27/13 Total Due
Charter Internet ®
Charter Internet Total
For additional call details and terms of service please visit www.charter.com/calldetails Charter Phone Total $29.99
17.97
$79.96
Internet Service with WiFi (Includes modem and router)
29.99
32.99 $32.99
8:33p
7.95 4.99 7.95 $20.89 $163.83 $306.01
Messages continued from page 1
$32.99
Charter Phone ®
Continued on the next page....
Local Charter Store: 10417 Wallace Alley St, Kingsport TN Store Hours: Mon thru Fri - 8:00am to 7:00pm; Sat - 8:00am to 5:00pm
Simplify your life with Charter Auto Pay! Spend less time paying your bill and more time doing what you love. It's Easy - No more checks, stamps or trips to the post office It's Secure - Powerful technology keeps your information safe It's Flexible - Use your checking, savings, debit or credit card It's FREE - And helps save time, postage and the environment
Set up easy, automatic bill payments with Charter Auto Pay! Visit: www.charter.com/myaccount (My Account login required)
Payment Options Pay Online – Create or Login to MyAccount to pay or view your bill online at www.charter.com/myaccount. Pay with your Mobile Device - Visit m.charter.com Login to MyAccount from My Account & Bill Pay. Pay by Mail – Detach payment coupon and enclose with your check made payable to Charter. Please do not include correspondences of any type with payments.
For questions or concerns, please call 1-888-438-2427.
Page 3 of 5
November 7, 2013
Account: Security Code:
Andrea Maxwell 8353 30 001 0899011 6609
Messages continued from page 1 Important Channel Information - On or after December 17, 2013, the following change(s) will be made to your channel lineup: CBS Sports Network on Sports View/Digi Tier 2 Channel 303 will move to Sports View/Digi Tier 1, CBS Sports Network HD will be added on Sports View/Digi Tier 1 HD Channel 813, CLOO will be added on Digi Tier 2 Channel 165, Fusion will be added on Digital View/Digi Tier 1 Channel 229 _________________________ Pacquiao vs. Rios - It's a matchup of thrilling fighting styles, when Manny "Pacman" Pacquiao makes his 2013 debut against Brandon "Bam Bam" Rios. HBO Pay-Per-View® is excited to present Manny Pacquiao vs. Brandon Rios LIVE on Saturday, Nov 23, 9pm ET/6pm PT on Charter Pay-Per-View for $59.99. Don't miss the fight, order with your Charter remote. _________________________
Contact Us visit us at www.charter.com or call 1-888-GET-CHARTER (1-888-438-2427) 8634 0180 NO RP 07 11082013 YNNNNYNN 01 002440 0011
Interactive Guide Services - Provides access to the electronic program guide - to receive program information, perform efficient channel surfing, use parental controls and access to order Pay-Per-View & On Demand (where available). Franchise Authority - City of Kingsport City Hall 225 W Center St Kingsport TN 37660 Community ID: TN0023 Charter Phone Provider - Charter Advanced Services (TN), LLC Telephone Taxes - Include sales, excise and user taxes that we are required by law to bill customers. These taxes may change without notice. For more information, visit www.charter.com/taxesandfees. Telephone Fees and Charges - These include charges, to recover or defray government fees imposed on Charter, and certain other costs related to Charter's Phone service, including a Federal Universal Service Charge and, if applicable, a State Universal Service Charge to recover amounts Charter must pay to support affordable telephone service, and may include a state Telecommunications Relay Service Fee to support relay services for hearing and speech impaired customers. Please note that these charges are not taxes and are subject to change. For more information, visit www.charter.com/taxesandfees. The following taxes, fees and surcharges are included in the price of the applicable service - TAXES: TELEPHONE SALES TAX $2.41. FEES AND CHARGES: FEDERAL UNIVERSAL SERVICE FUND $0.76, STATE E911 SURCHARGE $1.00.
Tax and Fee Notice - This statement reflects the current taxes and fees for your area; visit www.charter.com/taxesandfees for more information. For additional details, please see the standard terms and conditions for our service located at www.charter.com. Authorization to Convert your Check to an Electronic Funds Transfer Debit – By sending your check to us, you authorize us to send the information from your check electronically to your bank for payment. Your bank account will be debited in the amount of your check as early as the same day we receive your payment. Your original check will be destroyed once processed, and you will not receive your cancelled check back. If we cannot post the transaction electronically, you authorize us to present an image copy of your check for payment. If you do not wish to participate in this check conversion program or have further questions please call 888-254-9269 between the hours of 7:00 AM to 7:00 PM CST, Monday through Friday. Past Due Fee / Late Fee Reminder - a late fee will be assessed for past due charges for service. Video Closed Captioning Issues - For closed captioning concerns, call 888 GET CHARTER (888-438-2427), or email
[email protected]. Send written complaints via US Mail to Executive Escalation Manager, 2 Digital Place, Simpsonville, SC 29681. Insufficient Funds Payment Policy - Charter may charge an insufficient funds processing fee for all returned checks and bankcard charge-backs. If your check, bankcard (debit or credit) charge, or other instrument or electronic transfer transaction used to pay us is dishonored, refused or returned for any reason, we may electronically debit your account for the payment, plus an insufficient funds processing fee as set forth in your terms of service or on your Video Services rate card (up to the amount allowable by law and any applicable sales tax). Your bank account may be debited as early as the same day payment is dishonored, refused or returned. If your bank account is not debited, the returned check amount (plus fee) must be replaced by cash, cashier's check or money order.
Timely Payment - If your payment is not received by the next billing statement, your account is subject to interruption of service. Addressable equipment may be rendered non-functional prior to termination. You are subject to an addressable change of service charge to reinstate your digital channels and internet service when function is restored. Statements with Zero or Credit Balances - Customers with a zero or credit balance on their bill will not receive a paper statement. Video On Demand (VOD) and Pay-Per-View (PPV) - To order, your account must be current. To prevent unauthorized use of these services in your household, you are responsible for setting up a PIN number, parental control and/or rating preference. Charter will not issue a credit for the following: 1) unauthorized use, 2) ordering a PPV event or movie which you are not present to view, 3) failure to report a reception problem that occurs during the ordered movie or event, or 4) failure to report non-delivery of an ordered movie or event. Complaint Procedures - If you disagree with your charges, you have 30 days from the billing date to register a complaint. Charter will provide an initial response within 3 days and a written response, if necessary, within 15 days. You will have 10 days to respond to our written response. During the entire period, we will not terminate service provided you pay the undisputed portion of your bill.
Page 4 of 5
November 7, 2013
Account: Security Code:
Andrea Maxwell 8353 30 001 0899011 6609
Contact Us visit us at www.charter.com or call 1-888-GET-CHARTER (1-888-438-2427) 8634 0180 NO RP 07 11082013 YNNNNYNN 01 002440 0011
Page 5 of 5
November 7, 2013
Account: Security Code:
Andrea Maxwell 8353 30 001 0899011 6609
Contact Us visit us at www.charter.com or call 1-888-GET-CHARTER (1-888-438-2427) 8634 0180 NO RP 07 11082013 YNNNNYNN 01 002440 0011
