ITIL®: 2011
Service Design (SD)
Course profile
Course content
This 4 day course leads to the ITIL Intermedi-
The purpose of the ITIL Intermediate certificate in Service Design is to certify that the del-
ate Certificate – Service Design (SD). This is a
egate has gained a thorough and detailed knowledge of design principles, advanced con-
free-standing qualification, but is also part of the
cepts, and has comprehended the essential management requirements for practices in
ITIL Intermediate Lifecycle stream, and one of
this phase of the Service Management Lifecycle. When the delegate has completed this
the modules that leads to the ITIL: 2011 Expert
course, they should be confident in their ability to approach core design activities, such as:
Certificate. This course is designed for individuals who require a deep understanding of Service Design processes, and how they may be used to enhance the quality of IT service design within an organisation. The Service Design module will help you to gain the knowledge, skills and management techniques to coordinate all activities within this Lifecycle stage and develop an understanding of how ITIL practices can create a stable IT infrastructure that the business can rely on. Candidates will learn the activities, roles, responsibilities, challenges, risks and critical success factors for Service Design disciplines.
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Gaining critical knowledge and practical guidance regarding the management principles and core concepts required to design new or modify existing IT services
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Identifying and agreeing on the business requirements for input into the service design
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Integrate Enterprise Architecture practices with service blueprinting
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Apply IT standards and policies to decision-making for service design and improvement
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Establish an account management and business engagement based on successful Service Level Management principles
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Manage the risk of the organisation by reducing the exposure to availability and capacity Incidents
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Integrate the Information Security Management System into the risk management practices of the organisation
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Define and categorise IT services and offer them to the business in a coherent way
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Improve service provisioning from an accurate and complete service catalogue
Delegates will also prepare for and sit a 90 minute, complex multiple-choice examination. The course consists of lectures, detailed group exercises, discussions, examination technique training, mock examinations and culminates in an invigilated exam on the final day.
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Who should attend this course? The Service Design Qualification would most likely suit the
Client-site and public training
following candidates: ••
CIOs, CTO and General IT Management
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Supervisory staff and team leaders
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Designers, Architects and Planners
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IT consultants
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IT audit managers
ITIL is the most widely accepted approach to IT
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IT security managers
service management in the world. ITIL provides
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IT professionals involved in service design
Why ITIL: 2011?
Self paced online e-learning
Virtual instructor led training
a cohesive set of best practice, drawn from the public and private sectors internationally. IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance. The qualifications scheme provides a modular approach and is comprised of a series of qualifications focused on different aspects of ITIL Best Practice.
www.syzygal.com |
[email protected]
Setting a new standard With consultants placed world-wide, Syzygal is a provider of professional development education, e-learning and consulting solutions. The foundation of our business model is specialisation in the areas of IT Service Management, Enterprise Governance, Project Management and IT Security Management. Our focus is on supporting and promoting world-renowned, industry recognised frameworks and standards. In doing so we help our clients develop world-class, business centric IT Services and business change environments. With a global reach we can provide your organisation with innovative solutions to help navigate your business to tangible and measurable improvements through direct consultancy engagements or training and education services. Syzygal is a globally Accredited Training Organisation and Accredited Courseware Provider; holding accreditations with: APMG, EXIN, Loyalist, PEOPLECERT and PMI (REP number 4033).
