SPOKE​ ​texting​ ​tool​ ​-​ ​Instructions

SPOKE​ ​texting​ ​tool​ ​-​ ​Instructions Here​ ​are​ ​the​ ​Instructions​ ​to​ ​get​ ​started: 1. Sign​ ​in​ ​here: https://docs.google.com/forms/d/e/1FAIpQLSdV7qp_wggiV9xnyIEtzUgFbuzHWVnw4TXi 2cw2FnIS1vOjXA/viewform 2. Make​ ​an​ ​account​ ​with​ ​Spoke​ ​here: https://spoke-gu.herokuapp.com/c2b749f1-6157-4bf8-be01-e752e27b5ae5/join 3. Once​ ​you’ve​ ​logged​ ​in,​ ​you​ ​will​ ​see​ ​the​ ​campaign​ ​you​ ​are​ ​assigned​ ​to. Click​ ​“Send​ ​All​ ​First​ ​Texts”​​ ​-​ ​and​ ​all​ ​the​ ​numbers​ ​assigned​ ​to​ ​you​ ​will​ ​receive​ ​a​ ​first text​ ​blast.

4.​ ​After​ ​a​ ​few​ ​minutes,​ ​hit​ ​“Refresh”​,​ ​and​ ​you​ ​will​ ​start​ ​to​ ​receive​ ​responses​ ​to​ ​your​ ​texts​ ​-​ ​this is​ ​the​ ​best​ ​part​ ​of​ ​SPOKE!​ ​ ​Click​ ​on​​ ​“Send​ ​Replies”​ t​ o​ ​start​ ​interacting​ ​with​ ​the​ ​people​ ​who texted​ ​you​ ​back.

5.​ ​ ​Your​ ​initial​ ​text​ ​asked​ ​them​ ​a​ ​question,​ ​make​ ​sure​ ​to​ ​log​ ​their​ ​reply​ ​using​ ​the​ ​“Current Question”​ ​drop​ ​down​ ​to​ ​record​ ​their​ ​answer.​ ​ ​This​ ​will​ ​queue​ ​up​ ​an​ ​auto-response​ ​that​ ​you can​ ​send​ ​them.​ ​ ​Feel​ ​free​ ​to​ ​edit! **Note:​​ ​if​ ​you​ ​don’t​ ​use​ ​the​ ​queued​ ​up​ ​response,​ ​you​ ​can​ ​edit​ ​it,​ ​but​ ​it’s​ ​important​ ​to​ ​log​ ​their response​ ​with​ ​the​ ​“Current​ ​question”​ ​drop​ ​down​ ​either​ ​way.​ ​We​ ​are​ ​tracking​ ​their​ ​answers​ ​to​ ​our questions​ ​for​ ​future​ ​communications:

6.​ ​If​ ​someone​ ​asks​ ​“how​ ​did​ ​you​ ​get​ ​my​ ​number”?​ T ​ here​ ​is​ ​a​ ​“canned​ ​response”​ ​ready​ ​to respond.​ ​Just​ ​click​ ​on​ ​the​ ​CANNED​ ​RESPONSE​ ​button​ ​to​ ​locate​ ​response. 7.​​ ​If​ ​someone​ ​asks​ ​to​ ​not​ ​be​ ​contacted​ ​again,​ ​click​ ​the​ ​orange​ ​Opt​ ​Out​ ​button. A​ ​few​ ​more​ ​tips: -

Most​ ​responses​ ​will​ ​come​ ​in​ ​right​ ​away,​ ​but​ ​some​ ​will​ ​trickle​ ​in​ ​over​ ​the​ ​next​ ​few​ ​hours. Make​ ​sure​ ​to​ ​check​ ​your​ ​SPOKE​ ​account​ ​again​ ​in​ ​a​ ​few​ ​hours​ ​to​ ​reply​ ​to​ ​any​ ​other texters!

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Use​ ​your​ ​best​ ​judgement!​ ​If​ ​someone​ ​responds,​ ​or​ ​asks​ ​a​ ​question​ ​that​ ​is​ ​beyond​ ​the queued​ ​up​ ​responses,​ ​do​ ​your​ ​best​ ​to​ ​answer.

Any​ ​questions/problems?​ ​Text​ ​Rachel:​ ​1-778-873-4230​ ​or​ ​e-mail​ ​at​ ​[email protected]