THE NATIONAL INSTITUTIONS OF THE CHURCH OF ENGLAND MANAGING EMPLOYER: CHECS IT DEPARTMENT JOB PROFILE
JOB TITLE:
IT Senior Network Engineer
GRADE:
£48,000 per annum
LOCATION:
Church House
ACCOUNTABLE TO:
Head of Technical Architecture
RESPONSIBLE FOR:
N/A
KEY RELATIONSHIPS:
Internal IT department colleagues, NCI employees and managers, other service users and external IT providers
BACKGROUND:
The IT Department has undergone a radical transformation. IT now executes a mixture of on premise, Cloud and 3rd party sourced IT services, in an entirely new and modern IT infrastructure that utilises the latest technologies. The IT function serves 600 staff in NCIs and NCIs colocated bodies and aims to adopt common solutions across NCIs where practical. IT provides a broad range of customer focused IT services such as technical architecture and support, networks, change management, business analysis, project management, Training, Procurement, systems administration and applications hosting requiring a range of sophisticated and innovative skills.
JOB SUMMARY:
Contribute to and comply with the IT Technical Architecture, Roadmaps and Design Authority, develop and provide 1st,/2n//3rd line network support for a platform comprising Microsoft AD, Exchange, O365, RDP, CRM, SharePoint, BI, SQL Databases, Virtualisation with Hyper-V, Azure, VMWare, VCloud, Enterprise Storage, SCCM, Web Hosting and Voice and Data Networks, including telephony, broadband, internet, Wi-Fi and AV. Conduct impact assessments and maintenance checks, lead capacity management and provide reports and technical consultancy to IT colleagues, projects and 3rd parties..
MAIN DUTIES AND RESPONSIBILITIES: • •
Support the Head of Technical Architecture to implement and manage the Technical Architecture and associated IT Roadmap and perform the design authority role Provide network development, consultancy and operational support across a broad technology spectrum and new generation IT such as Palo Alto Firewalls, Aero Hive Wi-Fi access points, DarkTrace, Microsoft AD, O365, Windows Server, Hyper-V, Azure Cloud, VMWare, Hybrid IaaS Cloud, VMs, Telephony, AV, Voice & Data Networks, SCCM, network capacity and security, Web Hosting, File sharing, Backups, DR
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Conduct a mix of network analysis and impact assessments and produce option appraisals, quotes, functional specifications and solution designs that deliver business requirements Ensure the 'as-is’ network landscape is captured and the 'to-be’ landscape is defined and considered before any procurement or development work on a requirement takes place Work with 3rd parties, projects and other IT colleagues to ensure network requirements are clearly understood, solutions are fit for purpose and service levels met Conduct daily, weekly and monthly maintenance checks and take the appropriate remedial action in conjunction with staff, users, senior management and change control processes Produce monthly and adhoc capacity management reports e.g. alerts, thresholds, cyber security, voice, data and internet link, guest & staff Wi-Fi, firewall and certificates status Create network standards and security documentation and work collaboratively with NCIs and IT colleagues/3rd parties engaged in IT projects, procurement, change, operations and support to ensure compliance and successful, high quality deliverables and outcomes for customers Keep abreast of developments in the IT industry to ensure solution architectures are in line with industry standard and innovations are monitored and researched for future added value
The main duties and responsibilities of your post are outlined in your job description. This list is not exhaustive and is intended to reflect your main tasks and areas of work. Changes may occur over time and you will be expected to agree any reasonable changes to your job description that are commensurate with your banding and in line with the general nature of your post. You will be consulted about any changes to your job description before these are implemented. PERSON SPECIFICATION: This section outlines the requirements and qualities the post-holder needs in order to fulfil the post. These are divided into ‘essential’ and ‘desirable’ criteria and both are grouped into the categories listed below. ‘Essential’ criteria are those that the post-holder absolutely must have in order to do the job, i.e. the job cannot be done without those qualities. ‘Desirable’ criteria are those qualities that would be either useful, an advantage or preferable to have in order to do the job or those which can be trained to do, i.e. the job can be done without those qualities. Anything that is not absolutely ‘essential’ falls into this category. Essential Education: • A degree in IT • N+ & A+ • CCNP • CCDP Skills/Aptitudes: • Ability to contribute technical expertise to IT Strategy development, assure network security and create a network architecture schematic and roadmap from a business perspective • Ability to translate business requirements into successful IT solution designs • Proficiency in using good practice techniques for structured review and design of secure network systems, functional and technical specifications and technical documents, plans and scripts • Strong skills in delivering great service in secure, network infrastructure maintenance and support and managing test, release and deployment processes and activities successfully • Ability to work on own initiative, as part of a team, under pressure and to tight deadlines • Able to use reporting tools to produce performance and information management reports Knowledge/Experience: • Significant experience in developing, implementing and supporting IT networking solutions and providing integrated IT that operates on the core new generation technologies in use • A proven track record in providing consultancy and support to users, departments, IT colleagues, projects and 3rd parties and working collaboratively with each to deliver success • Knowledge of Technical Design Authority processes and working within such a framework 09/10/2018
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Experience in writing and working with functional and technical specifications and business process alignments to provide the correct network designs and solutions for new or existing systems Experience in using reporting tools and providing management information reports on the capacity and performance of the network Experience in providing 3rd line support to resolve day to day incidents within SLAs, briefing other staff on network changes and providing knowledge transfer sessions to colleagues Experience in adhering to IT security standards such as ISO27001 or similar and dealing with cyber security incidents and resolutions Outstanding collaboration, communication and relationship building skills and minimal conflict in working relationships with others
Personal Attributes: • Committed to delivering a high level of customer service evidenced by user feedback and a sense of urgency and passion to complete work in a timely fashion and with quality and attention to detail • Committed to continuing professional development and keeping knowledge and skills update Circumstances: The role is based in Westminster and requires working at Lambeth Palace or Bermondsey and occasional travel to Supported Housing locations across the Country
Desirable Education: • ITIL • Project Management • MCSE Skills/Aptitudes: • Systems Analysis Knowledge/Experience: • CRM, SharePoint or Power BI GENERAL CONDITIONS: Who we are and our values We in the National Church Institutions support the mission and ministries of the Church locally and throughout England. We work together in our teams, with those who serve in Parishes, Dioceses, Schools and other ministries and with our partners at a national and international level. We have developed our NCI ‘people’ values which are below, and we work with these regardless of whether we are of Christian faith, another faith or no faith;
Excellence: we take pride in doing a good job
Respect: we treat everyone with dignity
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Understand the needs and expectations of those we serve and support Take personal responsibility for solving problems and learn from what we do Support what works but be open to and welcome change where it’s needed Work with others to get the best Result for those we serve and support Value people for who they are and embrace our differences Listen and learn from each other, regardless of who or what we are Set clear, realistic and fair expectations Recognise achievement and support each other 3
Integrity: we are trustworthy
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Do what we have said we will do Take accountability for what we do Be open and straightforward with ourselves and others Celebrate behaviours that support our values and challenge those that don’t
Our training, policies, procedures and practices are all intended to support behaviours in line with our values and we expect all staff to uphold these.
Diversity We understand the benefits of employing individuals from a range of backgrounds, with diverse cultures and talents. We aim to create a workforce that: • • •
values difference in others and respects the dignity and worth of each individual reflects the diversity of the nation that the Church of England exists to serve fosters a climate of creativity, tolerance and diversity that will help all staff to develop to their full potential.
We are committed to being an equal opportunities employer and ensuring that all employees, job applicants, customers and other persons with whom we deal are treated fairly and are not subjected to discrimination. We want to ensure that we not only observe the relevant legislation but also do whatever is necessary to provide genuine equality of opportunity. We expect all of our employees to be treated and to treat others with respect. Our aim is to provide a working environment free from harassment, intimidation, or discrimination in any form which may affect the dignity of the individual. Standards of Behaviour and Conduct Staff are expected to act at all times with due consideration for others and in a manner befitting their position as employees of the Church and as professionals, whatever their job. Health and Safety Responsibilities The NCIs take Health and Safety at work very seriously and require their staff to familiarise themselves with, and follow, their policy. Confidentiality Staff must not pass on to unauthorised persons, any information obtained in the course of their duties without the permission of their Head of Department.
TERMS OF EMPLOYMENT: Starting Salary:
£48,000 per annum
Pension Contributions:
Non-clergy staff will be admitted to the Church Administrators Pension Fund (CAPF, DC Section). Clergy already in the Church of England Funded Pensions Scheme (CEFPS) will have the option of either remaining in this scheme or joining the CAPF scheme. There is no contracting – out certificate under the Pension Schemes Act 1993 in force for this employment in relation to the CAPF and CEFPS. Both CAPF and CEFPS members are contracted-in to the State Second Pension.
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Hours of Duty:
Normal hours of work are 35 per week, Monday to Friday with an hour’s unpaid break for lunch.
Annual Leave:
25 days paid leave per leave year. This is exclusive of public holidays and additional holidays approved by your employer.
Season Ticket Loan:
Staff are eligible to apply for an interest-free travel season ticket loan for their journey to and from work.
Contract:
The post is offered on a 12-month fixed-term contract, subject to a onemonth probationary period.
Please note, if you have not heard from us within 3 days of the interview date, you have been unsuccessful in your application.
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