Remedy: Cannondale is issuing all owners of affected frames a reinforcement wedge, which fits in between the top tube and down tube and increases the ...
SAFETY NOTICE - (EN) Update to Safety Notice Issued December 2015 All Women’s Mavaro E-Bike models exclusively sold in Europe from November 2013 to present.
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Product:
This notice affects all Cannondale Women’s Mavaro E-bike models exclusively sold in Europe with a step-through design and an “S-shaped” type top tube as indicated in the photo. Other Mavaro models ARE NOT affected.
Issue:
Cannondale has seen a problem with affected frames developing fatigue cracks in the top tube and connection point between the down tube and the motor node.
Hazard:
If a fatigue crack develops, it gradually worsens with continued use, and in extreme cases can lead to a failure of the frame, posing a safety risk.
Remedy:
Cannondale is issuing all owners of affected frames a reinforcement wedge, which fits in between the top tube and down tube and increases the strength and longevity of the frame. All owners should contact their nearest Authorized Cannondale Dealer, who will order and install a reinforcement wedge free of charge. Even with a reinforcement wedge installed, the affected models, like any bike, must be routinely inspected.
Reinforcement wedge shown installed.
A limited number of frames may still develop fatigue cracks in the connection point between the down tube and the motor node, and this area must be routinely inspected. Inspection of the top tube area is also advised. If cracks are ever found, stop riding the bicycle immediately and contact your Authorized Cannondale Dealer. Continuing to ride when a crack is present could lead to a frame failure while riding.
DOWN TUBE / MOTOR NODE AREA (evidence of cracking shown)
SAFETY NOTICE - (EN) Update to Safety Notice Issued December 2015 All Women’s Mavaro E-Bike models exclusively sold in Europe from November 2013 to present. Is My E-Bike Affected? Only Women’s Mavaro E-Bike models (shown right) are potentially affected. These models all have the step-through design with a down tube and an “S-shaped” top tube.
Top Tube
Not Affected The following Mavaro models ARE NOT affected: Mavaro Men
Mavaro City Down Tube
Serial Number Location
How do I Check for Fatigue Cracks? Carefully clean the bike top tube and the down tube areas indicated in the photo. Under strong lighting, look for cracks as seen in the examples.
TOP TUBE (evidence of cracking shown)
Find an Authorized Cannondale Dealer at: www.cannondale.com
DOWN TUBE / MOTOR NODE AREA (evidence of cracking shown)
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