MAHIMA | DAVE 210 Locust Street, Apt 19C | Philadelphia, PA 19106 | C: (215) 460-2313 |
[email protected] |
EXPERIENCE Barnes & Noble, Inc., Philadelphia, PA Customer Service Associate
Optimize department presentation by ensuring that all visual merchandising standards are met. Demonstrate the company’s commitment to superior customer service by providing exceptional customer service. Manage transactions efficiently and accurately while minimizing waiting period. Perform various assigned duties including cashiering, stock merchandising, and reorganizing layouts. Process daily online purchase orders in addition to in-store purchases. Coordinate pre-ordered merchandise pick-up from the store ensuring timely delivery. Increase customer loyalty by promoting various club membership benefits to increase overall subscription base.
Sweet ending, Philadelphia, PA Customer Service Associate
October 2012 to December
Advise customers on purchases and provide excellent customer service. Process transactions efficiently and accurately, especially during peak hours. Assist with promotional activities and communicate new product availability to customers. Manage inventories and supplies by minimizing overage and spoilage. Maintain hygiene and ensure sanitation of assigned work and storage area.
Child rights and you (CRY), Ahmedabad, India Volunteer Social Worker
November 2012 to Present
September 2010 to April 2011
Encouraged investors to adopt a child by subsidizing tuition costs for primary and secondary education of underprivileged children. Partnered with educational institutions and small-scale proprietors to launch collaborative campaigns raising awareness in local communities. Acted as a liaison between donors and the adopted children while supporting the organization’s highly-transparent, results-based donation model. Assisted in hosting multiple events creating awareness in the local community highlighting the need for continued educational support for underprivileged children in area orphanages.
PROFESSIONAL MEMBERSHIPS Volunteer Member, Philadelphia Chapter, Society for Human Resource Management (SHRM)
EDUCATION Gujarat University, B.K Majumadar Institute of Business Administration Bachelor of Business Administration Majors: Accounting and Human Resource Management
SKILLS AND LANGUAGES Familiarity with all windows-based operating systems and MS Office Suite Hindi and Gujarati, Fluent French, Beginner
Permanent U.S. resident authorized to work in the U.S. without any restrictions
March 2012
