Answer

FAQs Question: How can I reset the password on my computer? (for login and email) Answer: When you’re on the desktop, press control-alt-delete. A list will pop up that has “Change a password” as a choice. Click there, put in your present password, then your new one—confirm it and press enter. All set! We can also reset any password for you if you prefer. Question: When I try to login on my computer, it says “No networks are available” Answer: The computer is not seeing the network. Is it plugged into a switch? If so, is the switch on with flashing lights? If your computer goes directly to the wall with a network cable, is the cable plugged in (so it clicks) to the wall drop and the back of the computer? Question: Who do I contact when I have problems with a Ricoh copier? Answer: Nathan Espitia is WSD’s full time fleet manager for Ricoh. His extension is 1051 and his email is [email protected].

Question: How do I orient the SMART Board? Answer: 

Open the SMART Notebook control panel. o

Click the Up Arrow found in the lower right hand corner of the screen and right click the SMART Board Tools

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Press Orient/Align the SMART Product. o

TIP: On some interactive whiteboards, you can press both pen tray buttons simultaneously to start the orientation procedure.

o

Targets appear on the screen.

Press the center of each target in the order indicated on the screen. The computer registers the point on the interactive whiteboard where you remove your finger or pen from the screen surface. The orientation procedure involves touching 4, 9, 12 or 20 targets, depending on the orientation level you select. NOTES To effectively orient the interactive screen, press an area near each target, and then slide your finger or pen to the center of each target's cross hairs before removing it. Keep your finger or pen at a right angle to the screen. You can reorient a target by pressing the two pen tray buttons simultaneously or the LEFT ARROW key on the keyboard. If you want to close the orientation screen before finishing the orientation procedure, press ESC. Otherwise, the orientation screen closes after you press the last target.

Question: How do I change the SMART Board orientation level? Answer: 

Open the SMART Notebook control panel. Click the Up Arrow found in the lower right hand corner of the screen and right click the SMART Board Tools

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Press SMART Hardware Settings. The upper area of the control panel displays an image of the SMART product connected to the computer.

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If your computer is connected to more than one SMART product, the upper area of the control panel displays an image of each SMART product. Press the image of the product with the settings you want to change.

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Select Orientation/Alignment Settings in the list.

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Select the orientation precision level you want. The Quick orientation uses 4 alignment points and is suitable for most purposes. You can perform a Quick orientation to re-orient the interactive product with minimal interruption. The Standard orientation uses 9 alignment points and provides a slightly higher level of accuracy. The Wide orientation uses 12 alignment points and is suitable for wide-screen products. NOTE: Some orientation levels aren't available on some SMART products.

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Press OK to close the control panel.

Question: How can I to setup my iPhone to send and receive district email? Answer:

Visit https://support.apple.com/en-us/HT201729 You will need this information:  Your WSD email address  The "Domain" is AD  Username is the part of your email address in front of the @wsdk8.us  Your WSD Password  The "Server" is mail.wsdk8.us (it is required)

Question: How can I to setup my Android cell phone to send and receive district email? Answer:

Visit https://www.att.com/esupport/article.jsp?sid=KB421306&cv=820 You will need this information:  Your WSD email address  Domain\username will look like this: ad\username (it's the part of your email address in front of the @wsdk8.us)  Your WSD Password  The "Exchange server" is mail.wsdk8.us  Check "Use secure connection (SSL)"  Make sure "Use client certificate" is UNCHECKED

Question: Where can I find help with Office and Outlook 2013? Answer:

Office 2013 Cheat Sheets: http://tiny.cc/a0yr4x Outlook 2013 with videos and tutorials: http://tiny.cc/fy1r4x

Question: What is the Proofpoint Digest Email? Answer: The Proofpoint Messaging Security Gateway enforces anti-spam, anti-virus, and content policies for our organization’s email accounts. All incoming email is inspected by the Proofpoint Messaging Security Gateway as soon as it arrives at our organization. Messages that contain a virus, spam, or inappropriate content are sent to your personal Spam Quarantine. An email from Proofpoint notifies you of what is in your personal Spam Quarantine. This briefly explains what you'll see on the Proofpoint Digest email: Request New End User Digest This will send a new summary digest showing all current messages in the quarantine. Request Safe/Blocked Senders List This will send an email summary of your current safe/blocked list Manage My Account This will take you to the account management interface on the ProofPoint server. Here you can modify your safe/blocked lists and change some settings under your profile like opt to receive empty digests and change your default language. Help Takes you to the help page on the Proofpoint server. Release Releases the message from quarantine and delivers to you via email. Note, that this only affects the current message and has no effect on future messages for this sender. Safelist Adds this sender (or the sender's domain) to your safelist. Future messages from this sender will not be quarantined. Not Spam This reports to the system administrators that the message was not spam. Proofpoint will update its scanning engine about the message characteristics and it will not be quarantined in the future. Score This represents the score for that individual message. Higher scores represent a higher likelihood of the message being spam. A spam score of 100 is automatically discarded and not delivered to quarantine View and Manage your Proofpoint Digest: Visit https://ppsrv.wsdk8.us:10020/ and login with your WSD email address and WSD password.

Question: My Computer or Chromebook says the website is blocked. Who do I contact? Answer: If the block page says Dell SonicWALL, then contact the Information Technology Department by calling the Technology Helpdesk at 4357. If the block page says GoGuardian, contact the Educational Technology Department at ext. 1040. Please be sure to send the URL (http://www.whatevermyblockedaddressis.com) in your request.

Question: What I do when I give a WSD Chromebook to someone else to use? Answer: When passing your Chromebook to someone else to use, you'll want to reset it to factory settings by wiping all your personal data. You'll be deleting your files, photos, saved networks and permissions. Follow the directions below and you'll then be presented with the initial sign up screens. 1. Click the menu on the bottom right of the screen. Then tap Settings.

2. Scroll down and tap Show Advanced Settings.

3. Scroll down and tap Powerwash.

4. Tap Restart.

Bonus Tip: You can also reset your Chromebook from the sign-on screen by pressing Ctrl+Shift+Alt+R. Then press Restart. When you restart you'll be presented with the start screens.