n r e c Con Your
January 2016
Accountability and transparency Inside: 03: Our commitment to you 06: Lebanon: From the outside in 10: Learning lessons concern.net
Hi
, Welcome to the winter edition of Your Concern. In this current edition of Your Concern we focus on the topic of accountability and transparency. In the same way that we are accountable to the people we work with, we are also accountable to you. You trust us with your support and it is a responsibility we take seriously. On page three, we outline our commitment to you and hope you feel assured that we highly value our supporters and all donations that we receive. Your support is vital to our work - providing emergency response in a disaster and enabling people living in extreme poverty to make lasting changes to their lives. We understand that you can’t give every time we ask, and invite your feedback if you feel at any stage that communication could be improved. Our supporter promise is available online for your review at: concern.net/promise.
In this issue, we also look at how we hold governments to account for the budgets they spend on improving nutrition, to ensure they live up to their commitments to help the most vulnerable within their countries. Go to page eight to find out more. On page 10, we share some of the ways in which we improve our work and how we strive to build on our successes and learn from challenges. Ongoing monitoring of our programmes allows us to show you exactly how your support is changing lives – from the numbers of people we’ve reached and what impact this has had on people’s lives. Thank you for all that you do to help the world’s poorest people and for your amazing support, however and whenever you choose to support us. We couldn’t do it without you.
Rose Caldwell Executive Director Concern Worldwide
Contents listing: 03 Our commitment to you: Accountable to all our supporters 04 Doubling the difference: Transforming lives affected by hunger and crisis 06 Lebanon: From the outside in 08 Scaling up nutrition in Zambia: The importance of tracking and analysing, government budgets 10 Learning lessons: Monitorin g and evaluating our programmes
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Concern Your
12 Concern people: A chat with Kevin Carroll about responsible sharing of stories 14 Country prof ile: South Sudan 16 Engaging communities recovering from conflict 17 Gift Aid: How to boost your donations for free 18 Get involved: Run, bake, fundraise and much more!
January 2016
Accountability and Transparency Inside: 03: Our commitment to you 08: Lebanon: From the outside in 10: Lessons learned concern.net
Cover image: Jazten Vencent Villarin playing at Polopina elementary school which now doubles up as an evacuation centre on the island. Photo: Steve De Neef/ Philippines/2014
Our commitment to you Committed and accountable to all our supporters. Your compassion and generosity is critical to our success in tackling hunger among some of the world’s poorest communities. That is why we are determined to provide you with excellent service and to be fully accountable to you for the donations you make.
Protecting your privacy Recent media coverage has highlighted the issue of data security - this is a growing concern for the public in general. We want to assure you that Concern is committed to keeping your personal details safe and we never share them with other charities or organisations. Sometimes we work with external suppliers because our team isn’t big enough - for example to record donations when we are running a major fundraising appeal. In these cases, a legal contract is in place to protect your privacy and personal information.
Reporting back The nature of our work means that at times we do need to reach out to our donors to ask for your support – for example, when an emergency hits or to fund our longer-term work tackling hunger. We believe it is vital to provide you with regular feedback on how your support is transforming lives. We know that we may not get it right all the time. When we get things wrong, we will be honest about our mistakes, apologise and try to fix them as quickly as possible. If you have any feedback on the way we are communicating with you, please contact our Donor Care team on 0800 032 4001 or at [email protected].
Our Supporter Promise This sets out the fundraising standards we set ourselves and to which you can hold us to account. For a copy, go online to: concern.net/promise, call our Donor Care team on 0800 032 4001 or email them at [email protected].
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Doubling the difference Helping transform the lives of children and families affected by hunger and crisis. Thanks to our wonderful supporters, communications partners and the UK Government matching all public donations, pound for pound, we are helping stop hunger in Zambia and can begin rebuilding the lives of vulnerable families affected by crisis in Sierra Leone and around the world.
Hunger Stops Here In 2014, our Hunger Stops Here appeal raised an incredible £2.8 million to help stop hunger for children in Zambia. As a direct result of our appeal, we launched a new three year project in April 2015 tackling child undernutrition in Mumbwa District. In Zambia, 40 per cent of children under five - nearly one million boys and girls, are stunted. In other words, they are small for their age from being undernourished. This means that they lack the essential nutrients to develop properly, both physically and mentally. Problems caused by stunting are irreversible and lifelong. Our project aims to cut childhood undernutrition by giving women and families vital knowledge and access to the quality and diverse nutritious food they need for a balanced diet. We have already implemented a range of activities, including: •
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Provided training for 150 farmers, boosting their knowledge of sustainable agricultural techniques, livestock management and homestead food production. Formed over 155 women’s groups with 2,500 members for skills building sessions.
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Queen stands in her vegetable garden, which was grown thanks to seeds, tools and training from Concern. Photo: Gareth Bentley/Zambia/2014
•
Worked with 210 community health volunteers to promote breastfeeding and nutritional training to pregnant and new mothers in their community.
These activities are just the start. We are excited by the opportunity to reach over 30,000 people with the skills, tools and resources to improve the nutrition of their families.
Comeback from Crisis To date, our Comeback from Crisis appeal in 2015 raised over £600,000 from our supporters to help communities in Sierra Leone and around the world recover and rebuild after disaster. The UK government has committed to matching, pound for pound, all funds raised for this special appeal. Millions of lives are devastated by disasters each year and over the past decade the number of people affected by humanitarian crises has almost doubled. Saving lives in the immediate hours and days after an emergency is just the start of our work and that is why we launched our Comeback from Crisis appeal.
set up Farmer Field Schools to boost farmers’ knowledge through training and demonstrations.
Find out more: For more information on our work in Zambia and Sierra Leone go to:
concern.net/where-we-work
Concern’s Frankie McClure with John McMichael of Abbey Insurance. Photo: Concern Worldwide/N Ireland/2015 Photo: Andrew McConnell/Panos Pictures for Concern Worldwide/Sierra Leone/2015
The UK government’s funding will go towards a special recovery project, helping 4,000 of the poorest and most vulnerable families that were affected by the Ebola crisis. Families like Hawa, pictured, with her daughter Nafiatu, who lost almost everything during the Ebola outbreak and are struggling to rebuild their lives. We’re working to provide families with tools and seeds to help them recover their lost livelihoods. We are building 10 new food storage barns to enable families to get the most from their harvests. We will also
Concern in action Our thanks to Northern Ireland’s largest locally owned insurance brokers Abbey Insurance for supporting our Comeback from Crisis appeal with a 5 per cent donation for every insurance policy sold to new customers. Executive Director, John McMichael said, “We were very pleased to be able to support Concern and to let our customers know about the struggle people face in rebuilding their lives.” Abbey will continue to make a 5 per cent donation to Concern for every insurance policy it sells to new customers - simply quote ‘Conc’ at the time of purchase.
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Peter Anderson, NI Director Concern Worldwide, Declan Lawn, BBC NI Spotlight and Elke Leidel, Concern Worldwide Country Director, Lebanon. Photo: Concern Worldwide/Lebanon/2015
Lebanon: From the outside in BBC reporter, Declan Lawn, travelled with Peter Anderson, Northern Ireland Director of Concern, to report on our work with Syrian refugees living in informal camps in Halba, Lebanon. Below, Declan shares his thoughts on a life-changing trip. Just over one million Syrian refugees have entered Lebanon, a country of six million people. This is a statistic that doesn’t really compute in your mind until you see it for yourself. There were people attempting to eke out an existence everywhere we looked; they camped in the city centre behind apartment blocks, on patches of waste ground in the suburbs, in fields out in the countryside. We travelled with local Concern staff, and everywhere we went we were welcomed, sometimes in the most humbling of ways. In one camp, a young boy approached us speaking in Arabic and put his hand up to his mouth. Just as we went to see if we had any food, the translator corrected us. The boy wasn’t asking for food; he was offering it, from the tiny store of bread his family had in their tent. Such incredible hospitality and spirit was everywhere, and it stood in stark contrast to the material surroundings.
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People approached us, happy to tell their story, surprised that someone seemed interested in listening. I spoke to Osama, who was a successful builder in Syria, and who had been in Lebanon with his young family for two years. I asked him what life is like now. “It is so hard,” he said “It is the most difficult life.” Concern staff are providing clean water and sanitation, and such work is undoubtedly saving thousands of lives. But there is simply so much to do, and so many desperate people to do it for. I left Lebanon both in awe of the work that Concern are doing, and apprehensive for what the future will hold for Syrian refugees.
Find out more: To see the full BBC One Spotlight programme, Stories from Syria, visit YouTube.
Your Concern working for Syrian refugees Concern is committed to improving the welfare of the people of Syria within Lebanon, Turkey and Syria. We are reaching almost 1 million people with vital shelter, clean water, sanitation and education. Thanks to support from generous donors like you we have: •
Provided shelter for more than 14,500 Syrian refugees in Lebanon.
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Improved water, sanitation, and hygiene conditions for over 56,000 refugees.
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Helped over 2,500 children gain access to high-quality education.
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Distributed food baskets, household items, blankets and shelter materials to over 36,000 people in the last 12 months.
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We are delivering clean, safe water to over 250,000 people.
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We are providing monthly financial support to 2,000 of the most vulnerable households through a voucher system which can be used to purchase food and other items in local shops.
Topline facts: • With almost 60 million people forced to leave their homes, this is the largest humanitarian crisis since the Second World War • 13.5 million people are in need of assistance in Syria • 6.5 million people are displaced within Syria • 4.2 million people have fled the country.
To find out more about our work in Lebanon visit: concern.net/where-we-work
Syrian refugee children attending literacy and numeracy lessons. Photo: Peter Anderson/Lebanon/2015
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Eneyah B. Phiri, Head of Advocacy and Communications and William Chilufya, Country Coordinator of the CSO-SUN Alliance presenting our recommendations to the Zambian budget committee. Photo: David Kashiki/Zambia/2014
Scaling Up Nutrition in Zambia Looking at how we track and analyse government budgets for nutrition in Zambia to ensure they live up to their commitments. Food shortages do not only leave children going to bed hungry or struggling for energy at school. Around the world, maternal and childhood undernutrition cause over three million deaths a year. In Zambia, malnutrition remains a serious issue with 40 per cent of children under five being stunted - that is to say, small in height for their age - and 28 per cent are underweight. Concern has been working with Civil Society Organisation-Scaling Up 8 Your Concern
Nutrition (CSO-SUN) over the past two years to track and analyse the Zambian government’s budget, firstly, to understand how much money is being spent on nutrition, and secondly, to see how this matches government commitments and policies.
How the government allocates money to tackle malnutrition Nationally, the Zambian government allocates money to nutrition under a single budget. In 2014 almost USD $85,500 was
Mooga and Mulhubesa (7 months) benefit from Concern’s programmes to tackle malnutrition in Zambia. Photo: Jennifer Nolan/Zambia/2014
budgeted for the entire year, which equates to less than one cent per child under five. Given the government’s 2013 commitment to spend USD $30 per child under five by 2020, there is a long way to go to turn this commitment into action.
How Concern are holding the government to account Having found that the government was falling considerably short of its commitments, CSO-SUN presented our findings and recommendations to the Zambian Expanded Committee on National Estimates. Here, stakeholders have an opportunity to influence the budget before it is finalised.
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As a result of the 2014 meeting, the budget for nutrition was spread across the following key ministries: agriculture, education, health, gender, community development, mother and child health, and local government. This is a fantastic step towards an all-inclusive approach to dealing with the problem. The next step is to advocate for an increased budget to tackle malnutrition in Zambia.
Find out more: For more information on our work in Zambia visit:
concern.net/where-we-work
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Children holding thank you banners to show their gratitude to Concern. Photo: Steve De Neef/Philippines/2014
Learning lessons Concern is committed to improving the effectiveness of our work by building on our successes and learning from challenges that arise. The people we work with, our staff and external experts continuously monitor and evaluate our programmes. This helps us adopt best practice and improve the way we work. It also enables us to show you exactly how your generous donations are helping to empower and transform the lives of communities.
Learning in an emergency Despite not having worked in the Philippines before, Concern’s experience of responding to natural disasters enhanced our emergency response in the aftermath of Typhoon Haiyan in November 2013. This included the vital first few days when the team worked to determine the scale of the disaster, build relationships and draw up 10 Your Concern
an emergency response plan. Throughout 2014, Concern worked in the remote western islands with thousands of people to help rebuild their homes and livelihoods. In 2015 we exited the Philippines - safe in the knowledge that communities there are better placed to cope with extreme weather. The teams were able to bring away many lessons from their time in the country, and said it was an emergency response that “really stood out” because of the impact made and the relationships formed. In the evaluation some parts of the programme were described as “gold standard”, and the programme and staff as going “…the extra mile for beneficiaries”.
Inspiring innovative solutions Together with the Philippine government, we helped preserve fish stocks, regenerate coral reef and carry out reforestation work to replace the hardwood trees used to repair and rebuild fishing boats. These activities benefitted around 150,000 people and helped local businesses get back on their feet. We also supported 18 island and coastal villages to develop early warning systems and risk reduction plans, benefitting almost 35,000 families. This work paid off when a typhoon hit in December 2014, as villages were prepared and took action in advance reducing the damage to homes, livelihoods and, most importantly, to the people of the island.
Pierre Jesumene (36) and her son Jean Bertho (17) have moved into a new home with the help of the Return to Neighbourhoods programme. Photo: Kieran McConville/Haiti/2015
Lasting impact Your generosity enables us to make such an impact. And the lessons we learn help us respond quickly and effectively to future emergencies and inspire innovative solutions to the problems that the people we work with face. Restoring coral reef and reforestation were new projects for Concern but critical to rebuilding livelihoods in the Philippines. We always aim to use our resources in the best possible way. By reaching people most in need with solutions that will make a positive and lasting difference to their lives. We aim to empower them through participation in decision-making to be self-sufficient into the future.
Thinking outside the box In Haiti, we have learned how to tackle displacement in an urban setting. With no space to rebuild following the 2010 earthquake, the solution of subsidised rent and cash grants to help families relocate to safe accommodation is going from strength to strength. The programme now looks towards livelihood support for the poorest and most vulnerable families, providing training and business start-up grants.
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In Afghanistan, we plan on training communities on simple construction techniques to make houses more earthquake-resistant. Knowing where to place wooden braces could have made a huge difference during the earthquake in October last year.
At home, we have teamed up with Ulster University to bridge the gap between science and humanitarian work by launching the Institute for Disaster Impact Reduction. Together, we are currently developing a cutting-edge mobile app that will not only inform emergency teams of danger zones but will also allow them to spot buildings at risk from future earthquakes and help strengthen them.
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Concern people Kevin Carroll Overseas Communications Officer
Kevin visits the various programmes and countries where Concern works, interviewing our beneficiaries and documenting their stories to share with you, our supporters, and the wider public here at home. Today he provides some insights into his role and what he considers in telling the stories he is entrusted with. How do you ensure that the stories you gather are told factually and accurately? Firstly, I record all interviews to make sure that what we capture from our beneficiaries is 100 per cent accurate and direct quotes are available to ensure the voice of the individual is heard rather than being spoken for. I take photos of official documentation as much as I can. For example, a few months ago on a visit to Concern health clinics in South Sudan, I took photos of the documents that the nutrition staff were completing when screening malnourished children. This was done to ensure I had accurate readings of the arm circumference of the children which documented their progress or lack of it. I am also responsible for Concern’s database of photographs and stories. Each image needs to be properly labelled to ensure factual use and that we meet the Dochas code of conduct that Concern subscribes to. The code requires us to ensure that all imagery depicts the realities of the world’s most vulnerable people without sensationalising things.
How do you ensure that our beneficiaries are happy and comfortable in sharing their story? When doing the interviews or taking photos and video, it is important to make sure that the person is comfortable enough to speak for themselves as much as possible. It’s important to smile, listen, be respectful and ensure that the person doesn’t feel pressured into giving you the ‘correct’ answer. I always explain what I am doing and each person interviewed signs a permission form and they are fully informed of the use of any material gathered. While I was in South Sudan a lot of the ground work had been done by the national staff which was fantastic. This meant that people were often already expecting me and had a good understanding of what I was doing and why I was there.
What is the best and most fulfilling part about your job? I like to share people’s stories. It’s been a real honour to meet people from different cultures I would maybe never have visited otherwise, to learn about their circumstances and how they are triumphing in their own way over the difficult challenges of poverty. 12 Your Concern
“It’s been a real honour to meet people from different cultures… to learn about their circumstances and how they are triumphing in their own way”
Concern’s Overseas Communications Officer, Kevin Carroll, on a recent trip to a food distribution centre at a UN internally displaced people’s camp in Juba, South Sudan. Photo: Aoife Garvey/South Sudan/2015
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Despite the difficult conditions, Deborah Bayang and her family are still smiling, living in their new shelter in Bentiu camp. Photo: Colm Moloney/South Sudan/2015
Country profile: South Sudan Country facts: Population: 11,562,695 people People living below poverty line: 50.6% Literacy rate: 27% People with access to healthcare: 25%
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Concern Worldwide has helped people in South Sudan to have better access to food, water and health care since 1994. To continue addressing these challenges for the long term, the government will need to play a vital role.
A conflict ridden past After a short period of relative peace, civil war broke out in 2013 forcing over two million people to flee their homes and crops to reach safety. Today, they are still in neighbouring countries or in camps in South Sudan which are overcrowded and lack basic resources. Millions more continue living in poverty in rural areas.
How you are helping Concern is committed to helping the people of South Sudan and improving their situation while they remain in the camps. Thanks to amazing supporters like you we have been able to establish three health centres, with six more planned, to treat malnourished children, installed 150 toilets for over 23,000 people, provided shelter to 8,000 families and each day deliver 290,000 litres of safe water.
Life after conflict Families living in the camps long to go home. We’re doing all we can to make sure that when they finally can, their
communities will have a more reliable source of food. By distributing cereals, vegetables and oil, as well as food vouchers which can be used at local markets for those struggling to survive in the rural areas, we’re helping strengthen communities and boost the local economy. We’re also providing livestock such as goats and donkeys, so that families can own assets to help build food and income security into the future.
Find out more: To watch videos and read the latest news about our work in South Sudan visit: concern.net/sudan
What are governments doing to help? When the Millennium Development Goals were agreed by the UN in 2000, it was the first time governments committed to addressing the problem of poverty in a measurable way. Last year, a review was conducted showing good progress in several areas, but highlighting that there’s much more to do. The Sustainable Development Goals are now in place to continue this work, building on the previous goals, with the aim of eliminating extreme poverty worldwide by 2030. Governments need to openly specify their commitments and incorporate the global goals into their national targets, which ensures they are held accountable for solving the issues their people face.
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Engaging communities recovering from conflict Darren Vaughan, Senior Communications Officer, gives an insight into life in northern Uganda, where Concern is helping communities recover after decades of violence. One village he visited shares how clean water has transformed their lives. The joy and happiness of the people of Awen West, Agago in northern Uganda has been hard to contain ever since Concern installed a new borehole in 2014 – transforming the lives of up to 400 people.
tending their crops and earning a living. The villagers are so proud of their achievement they wrote a letter to Concern declaring their commitment to look after the precious water source that has brought them new life.
Changing behaviours The village leader James Ocan explained that “in order for us to get the borehole, we had to improve hygiene in each household. After that, Concern recognised that hygiene behaviour was high.”
A letter of appreciation from village leader James Ocan. Photo: Darren Vaughan/Uganda/2015
Santina Lalam collecting clean water at the village pump. Photo: Alexia Webster/Panos Pictures for Concern Worldwide/Uganda/2015
Partnering with local governments
46-year-old widow and mother of six, Santina Lalam, pictured above, recalled how “before we had the borehole, we drank water from the nearby stream. Children used to cry because of stomach pains. Now, no one in my family complains of such pains. A lot has changed and life is much better now.” The community has fewer cases of typhoid, diarrhoea and other water-related illnesses and people can dedicate more time to 16 Your Concern
Concern has partnered with local governments in two districts in northern Uganda to improve water and sanitation services for tens of thousands of Ugandans returning home from displacement camps. An estimated 60 water points will be set up over the next three years through either drilling new boreholes or rehabilitating old ones.
Read more:
For more information on this community’s transformation visit
concern.net/blog
Gift Aid: The key facts What is Gift Aid? Gift Aid is a government run scheme which means if you are a UK tax payer charities, like Concern can claim back the tax on your donations. This makes each gift you make to Concern worth 25 per cent more, at no extra cost to you. So every pound donated could be worth £1.25! In 2015, Concern received over £1.1 million in Gift Aid, a fantastic amount. This additional funding is flexible, allowing us to spend it wherever the need is greatest. For example, we were able to help families in Central African Republic (CAR) rebuild their lives after violent conflict broke out. Thanks to you, we have provided safe water and improved sanitation for 3,300 households, and given 3,120 people an income with our cash-forwork scheme.
How can you boost your donations? It’s really easy. You only have to register for the Gift Aid scheme once. Then your Gift Aid declaration can be claimed on current, future and past donations you have made to Concern in the last four years.
A girl gets fresh water at a pump supplied by Concern. Photo: Arjan Ottens/CAR/2015
Information needed checklist: 1.
Confirmation you are a UK taxpayer
Whether it’s verbally or in writing, we must have your clear permission to claim Gift Aid. We can claim Gift Aid on your donations if the money we receive from the government is the same or higher than the amount of tax you pay each year.
2.
Provide us with your full contact details
We need your full contact details, including your title, first name, surname and full postal address. As we can make one claim per tax payer, we just need the details of one person. Simply let us know who that person is.
And that’s it!
If you donate jointly or we do not have all of the details above, please add the correct information to the donation form included with this newsletter and send it back to us in the Freepost envelope. Or you can call our Donor Care team on 0800 032 4001 or email them at [email protected]
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Get involved Take part in the London Marathon 2016 As we start the new year, many of us resolve to make changes in our lives. While some of us might decide to eat more healthily, many of the world’s poorest people simply wish for enough food. People like Maria Luis, from Bilinguinho in Mozambique, whose family survive on whatever food they can grow. This year she estimates that their rice harvest will last them for only four months. You can still join Concern’s London Marathon team and run on 24 April 2016 to transform the lives of some of the world’s poorest people like Maria Luis. She and other farmers in Bilinguinho are receiving seeds, tools, and training from Concern to grow a wider variety of crops and increase the yields of what they grow. Join runners from across the UK who want to make a difference.
The work of Concern has changed the lives of millions of the poorest people and I wish to use my marathon participation for good by supporting this great charity. I hope I can help change lives and enjoy running the London Marathon in the process. Damien Smith
The Concern team celebrating after the 2015 London Marathon. Photo: Concern Worldwide/London/2015
Maria Luis now receives seeds, tools and training from Concern to grow a variety of crops. Photo: Concern Worldwide/Mozambique/2014
Contact us: For more information or to sign up, visit showyourconcern.net, or contact Lisa by email at [email protected] or phone 0800 032 4001.
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Have fun and raise funds for Concern The challenge of a lifetime
From bake sales to black tie balls, quiz nights to sponsored walks, the ways you can raise funds to support Concern are endless.
We would like to congratulate our 11 brave trekkers who took on the enormous challenge of climbing Mount Kilimanjaro, in September 2015.
Last year, Chris and Abbie from Louth, Lincolnshire, organised a music night with friends and sold home-made cakes at it to raise money for Concern. It was a fantastic evening, raising an amazing £424 for us.
The team successfully completed the trip, enjoying some spectacular scenery along the way and making memories and new friends to last a lifetime.
So why not put your talents to good use and raise vital funds for Concern. Our community team will be there to support you with help and advice every step of the way.
Visit showyourconcern.net for a full list of overseas challenges.
For more information: Call Lisa or Margaret on 028 9033 1100 or email them at [email protected].
Happy climbers at the summit of Mount Kilimanjaro. Photo: Earth’s Edge/Tanzania/2015
To sign up for a 2016 space... contact Lisa at [email protected] or call her on 0800 032 4001
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nt ters at a rece ining suppor Chris enterta /2015 fundraiser. /Lincolnshire rn Wor ldwide Photo: Conce
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Make a lasting difference
rldwide in your Will, By remembering Concern Wo nce to the lives of the you can make a lasting differe . world’s most vulnerable people
For more information or to request a free Will writing guide please contact Carla Dormer, Gifts in Wills Advisor at Concern Worldwide, on 0800 032 4001 or visit concern.net/legacies
A child collects fresh water from a new pump installed by Concern. Photo: Crystal Wells/Central African Republic/2015
Contact Concern Worldwide at: 0800 032 4001
[email protected] www.concern.net
Donor Care, 47 Frederick Street Belfast, BT1 2LW
Concern Worldwide (UK) registered charity numbers 1092236 (England and Wales) and SC038107 (Scotland). A charitable company, limited by guarantee under company number 4323646. Registered address: Units 13 -14, Calico House, Clove Hitch Quay, London, SW11 3TN.
