ABOUT THE REPORT
Our 2016 Sustainability Report is the sixth consolidated report describing the sustainability performance and associated achievements of Zain Group. The report provides transparent, in-depth reporting on the socioeconomic and environmental impacts of our operations for the year ended December 31, 2016. Deloitte & touche has provided independent limited assurance on the 2016 Sustainability Report, details of which are included in the Independent Assurance Report on page 142. The 2016 Sustainability Report is formally reviewed and approved by the Head of CS, the CEO Operations, the CFO, and the heads of the individual business units across the organization. The publication of our Sustainability Report on an annual basis highlights our dedication to sharing our growing commitment to sustainability and social responsibility with our valued stakeholders and the wider public. Emphasis on content within the report is determined based on materiality to both Zain and its stakeholders, as well as the operational context within which Zain operates. The information within the report covers all of Zain’s operating countries including: Bahrain, Iraq, Jordan, Kuwait, Saudi Arabia, Sudan and South Sudan. The report also includes Lebanon, where Zain Group manages ‘touch’ on behalf of the Lebanese Government. In Morocco, Zain has a 15.5% stake in Wana Telecom, now branded ‘INWI’, through a joint venture. However, as Zain does not manage operations for Wana Telecom, this operation
is not part of the scope of our Sustainability Report. In preparing this report, we have been guided by the principles of materiality, inclusivity and responsiveness from the AA1000 AccountAbility Principles Standard. We have used the Global Reporting Initiative’s (GRI) G4 Guidelines, the leading international guidelines framework for sustainability reporting, utilizing the ‘In Accordance’ core option. Zain’s Sustainability Report contents are also aligned with the United Nations Guiding Principles (UNGP) on Business and Human Rights Reporting Framework that was launched in February 2015. This is Zain’s sixth Sustainability Report. As such, some information deemed significant that was mentioned in previous reports is repeated, while information deemed redundant, unnecessary or available in publicly accessible documents may be omitted to ensure the fluidity and clarity of the report. The Report also describes situations where considerable organizational changes have taken place within over the annual period. Zain’s 2016 Sustainability Report reinforces the sense of accountability that we have to our stakeholders, and is one of our most fundamental engagement tools. We welcome any comments, feedback or suggestions regarding the content of this report. Please get in touch with us on Facebook (www.facebook.com/zain), Twitter (www.twitter.com/zain), or by email (
[email protected])
